Range IT Service Desk

We offer a range of help desk services options for in-house IT teams, from overspill services, 1st line support or 3rd line escalation, to fully outsourced services for complete service desk support.
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Service desk features at a glance

Our clients cover all markets including organisations with multiple offices locations. We’ll provide help desk IT support that will meet your requirements perfectly.

Outsource all or part of your needs

 

  • Businesses with limited ICT resource often outsource their entire IT support function.
  • However, we can also offer outsourcing of just your 1st line IT support together with ticket management, or 3rd line support with issues being escalated to us where particular expertise is needed.

Be ahead of the game with monitoring

 

  • As part of our service, we can monitor your systems and either offer a heads-up to your own staff, or go ahead and prevent many outages.
  • This can contribute to your activities towards achieving compliance standards by ticking the box for event management.

Easy ticket creation, transparent progress & reporting

 

  • Your staff, or a nominated representative, can create tickets by phone, by email, using our chat application or through our client Service Hub via the desktop client, mobile app or web version.
  • Service Hub allows you to follow progress on your tickets, and we can provide monthly reports summarising utilisation of our services and well as information on your ICT estate. Plus, we guarantee fast responses and resolution of your problems.

Unlimited use of our support service

 

  • Our accredited Service Desk comes with inclusive remote support – we agree on the pricing up-front, and after that, you can use us as many or as few times as you need to.
  • You can get in touch as often as you need, by phone, email or using our client Service Hub chat application – whichever is most convenient.
  • Everyone in our front-line team is trained and technically certified – resolving your problem is more important to us than just call-centre response stats.

Why outsource your service desk?

Many clients outsource part of their own help desk services, such as front line (level 1) to us, in order to take advantage of our advanced ticketing capabilities, or their escalation process so they have specialist expertise.

Efficiencies

Any time you have an issue with your ICT, you can be certain that it will be dealt with quickly, efficiently, transparently (so you know what’s happening), and with expertise. We also give you numerous ways to create a support ticket and monitor progress.

An outsourced service desk will raise the perception of IT with your end users. The efficiency, comprehensive cover and management provided will increase user satisfaction and create a positive impression in respect of the way that support is run.

Instant expertise

Part of the fast, efficient resolution of these issues is down to the expertise and experience of our technical team, as individuals and collectively through our knowledge base.

Specialist resource on-hand

The cost of training your own staff in all areas of ICT can be prohibitive. Through economies of scale, we can offer technical resource with our outsourced IT support services at a fraction of the cost.

Free-up resources

If you have your own IT resource, then if you opt for our outsourced IT support, yours will be freed up to focus on more strategic business-focused ICT projects, or on any bespoke systems that you may be running. Plus, absences and breaks are always covered. Lastly, your use of office space will be lower, which is an important factor to consider if your business is growing.

Cost savings

All of these factors will help you keep the costs of ICT down, whilst keeping productivity high. In addition, our cost model is based on transparent pricing (agreed in advance with no hidden costs) and monthly payments, so you can plan and budget more effectively.

We are not like other IT companies

Work with us because

  • We know what we’re doing. We’ve been supporting Hunter and Sydney-based businesses for more than 18 years.
  • We’re pro-active. Don’t lose valuable opportunities due to downtime. We’ll monitor your IT assets so that your business can be back up in no time.
  • We’re budget-friendly. You’re in complete control of your monthly spending thanks to our custom support tiers and predictable costs.
  • We’ll automate your systems. Without manual systems or processes, you can save time, money, and effort.
  • We’ll keep you updated. Make sure your staff are using secure, up-to-date technology thanks to our audits, system upgrades, back-ups and patching.
With our help, you can divide and conquer the time- and resource-intensive tasks that your team doesn’t have time for so you can focus on making your business a success.

What People Are Saying

We have trusted Range for all our IT needs for over 5 years now - including troubleshooting, monitoring and monthly checks. We find them to be efficient, accountable and knowledgeable. As a medical day surgery, a faultlessly running IT system is imperative, and the consultants at Range are always contactable and swift to resolve any issues. We can highly recommend this company as a reliable choice.

Meagan Hay

Hamilton Day Surgery

Range Information Systems has a can-do attitude and a preparedness to get their hands dirty. Whether it be in a level 1 support role, or in a systems integration role, I know that Range will not only take a professional approach, but also a pragmatic and cost-effective approach.
Our Client

It was important to our business to find IT support that was reliable, efficient and understood our IT systems and needs. In Range we found what we needed. Not only have they helped our business expand by providing a customised IT platform, but the team at Range are professional and friendly. They are quick to respond, keep abreast of the latest technology and pro active in helping us meet all our IT needs. Range understands the importance technology factors into our business and I would recommend them to other businesses with confidence.
Our Client

Range Information Systems has supported the mining and associated industry for both small and large companies that I have been involved with for more than 10 years. Range IS takes the time to understand your business needs and I have every confidence in their ability to provide quality services and support.

Our Client

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Office

7/6 Withers Street,
West Wallsend, NSW 2322

Hours

M-F: 8am – 4:30pm
S-S: Closed

Call Us

(02) 4944-1111