Range IT

Managed IT Services

IT Support that is "Always on". Our proactive model allows clients peace of mind and the ability to perform without the risk of IT issues.

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24/7 Monitoring and Maintenance

Imagine running a business where your IT infrastructure works like a well-oiled machine, 24/7. At Range, we make that vision a reality. Our 24/7 Monitoring and Maintenance service eliminates the hassle of constant manual oversight. Through real-time alerts and predictive analytics, we proactively identify and fix potential issues before they snowball into larger problems. The result? Unprecedented operational uptime, streamlined performance, and peace of mind for you. From server health to software updates, we’ve got it all covered.

Centralised Management

Control is power, and in business, that power translates into growth and sustainability. Our Centralised Management service allows a bird’s eye view of your entire IT landscape. Manage software deployments, network configurations, and data analytics all from a single dashboard. This consolidated approach not only improves operational efficiency but also enables quicker decision-making, thereby boosting productivity.

Security and Compliance

In a digitally connected world, security isn’t just an option; it’s a necessity. Our multi-layered Security and Compliance services offer comprehensive protection. We incorporate Antivirus and Endpoint Detection and Response (EDR) to shield your systems from malware and phishing attacks. Our Web and Mail filtering solutions prevent unauthorised access and secure sensitive data, ensuring that you are always compliant with industry regulations like GDPR and HIPAA.

HelpDesk

Facing an IT challenge? No problem. Our Helpdesk is accessible and staffed with certified professionals ready to assist you at a moment’s notice. We offer multi-channel support through phone, chat, and email. Our aim? To resolve your questions as swiftly as possible, with the least impact on your business operations.

Proactive Support

The best way to solve a problem is to prevent it. Our Proactive Support service does exactly that. Utilising state-of-the-art diagnostics and monitoring tools, we identify potential risks and mitigate them before they escalate. Whether it’s a potential data breach or a pending software update, our team ensures that your IT infrastructure remains robust and resilient.

User Management

In a growing enterprise, managing who has access to what is crucial. Our User Management system enables you to define roles, set permissions, and control data access efficiently. This not only safeguards your confidential information but also enhances operational efficiency.

Backup and Disaster Recovery

Imagine the peace of mind you’d have knowing that your data is always safe, even in the face of a disaster. That’s what our Backup and Disaster Recovery services offer. From daily backups to periodic audits, we ensure that you’re always prepared for the unexpected. Your data is stored in secured, geo-redundant data centres, offering both protection and quick recovery.

Asset Management

Tracking your assets shouldn’t feel like a scavenger hunt. Our Asset Management service provides a transparent, real-time look at your hardware and software inventory. Know what you own, where it’s located, and how it’s being utilised—all at your fingertips.

Faster and Guaranteed Response Times

When issues arise, time is of the essence. That’s why we guarantee fast response times as part of our commitment to customer satisfaction. Unlike other providers, we don’t make you wait. Your issues are resolved with the urgency they deserve.

Faster and Guaranteed Response Times - SLA

We understand that every minute of downtime is a minute of lost productivity. That’s why our Service Level Agreements (SLAs) are designed to assure you of our commitment to fast and guaranteed response times, day in and day out.

Documentation and Reporting

Knowledge is power, and our Documentation and Reporting services provide you with the insights you need to make informed decisions. Get detailed reports on your IT infrastructure’s performance, potential risks, and opportunities for improvement.

Managed Office 365

From email to collaboration tools, Office 365 is essential for modern businesses. Our Managed Office 365 service takes the burden off your shoulders. We handle everything from setup to troubleshooting, letting you focus on what really matters—your business.

Simplified Billing

Billing shouldn’t be a complex chore. Our Simplified Billing is straightforward and transparent. No hidden charges, no complicated terms, just a simple invoice that makes sense.

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