Predictable Fixed Monthly IT Investment
Essential support starts from $69/user/month, Full Managed from $125 — real numbers, not a quote request. Layer on Cyber and Backup protection as your business needs it, all on one predictable monthly invoice.
Choose Your Managed IT Base Tier
Simple per-user, per-month billing for your core IT support. Add Cyber and Backup protection below once you've picked your base tier.
Core IT Support
Remote monitoring, baseline endpoint protection, and reliable business-hours help desk.
What's Included:
- ✓ Business Hours Help Desk (8am–6pm)
- ✓ Remote System Monitoring (RMM)
- ✓ AI-Assisted Baseline EDR Included
- ✓ Service Hub Ticketing Portal
- × 24/7 After-Hours Escalation
- × Strategic Quarterly Roadmaps
Full Managed IT
Complete proactive IT management — 24/7 monitoring with on-call after-hours response, cloud backups, and strategic IT alignment.
Everything in Essential, plus:
- ✓ 24/7 Monitoring & On-Call After-Hours Response
- ✓ Unlimited Remote Help Desk
- ✓ Automated Cloud Backups + DR Planning
- ✓ Essentials Security Assessment
- ✓ Quarterly IT Roadmap Reviews
- ✓ Full Microsoft 365 Management
- ✓ Monthly Utilisation & Security Reports
Co-Managed IT
Augment your existing in-house IT team with Range's senior engineers for escalated L2/L3 support and specialist projects.
Key Capabilities:
- ✓ Escalated L2/L3 Senior Engineering
- ✓ Complex Systems Integration & APIs
- ✓ Project-Based Cloud & Server Delivery
- ✓ On-Site Engineering Support
- ✓ Dedicated Account Manager
- ✓ Cybersecurity Compliance Support
Add the Protection Your Business Actually Needs
Every Managed tier includes baseline endpoint protection. Cyber and Backup are priced and tiered separately, so you're only paying for the coverage that fits your risk and your setup — not a bundle that assumes everyone's the same.
Cybersecurity Add-On Tiers
Layer 24/7 threat detection, incident response, and dark web monitoring onto any base plan.
| Tier | Coverage | Price |
|---|---|---|
| Secure Standard | AI-assisted 24/7 threat monitoring, automated containment alerts | $20/user/mo |
| Secure Advanced | + Human-led threat hunting, faster incident response SLA | $40/user/mo |
| Secure Complete | + Fully managed incident response, dark web monitoring, log forensics | $60/user/mo |
Backup & Recovery Add-On Tiers
Automated cloud backups, workstation image protection, and VM-level server disaster recovery.
| Tier | Covers | Price |
|---|---|---|
| Backup Basic | M365 / SaaS data (Mail, OneDrive, SharePoint, Teams) + file-level PC backups | from $10/user/mo |
| Backup Standard | Includes Basic (M365 + PC backup) + VM-level server backup | from $25/user/mo |
| Backup Advanced | Immutable, encrypted offsite air-gapped backups with defined 15-min failover RTO/RPO | Scoped Premium |
Included in Every Range Plan
No matter which tier you choose, these core service standards apply to every client engagement.
Local Engineering Support
Direct access to Newcastle and Sydney-based engineers who know your account specifically.
Baseline Endpoint Protection
Antivirus, RMM monitoring, and automated patch management included standard for all users.
Service Hub Ticketing Portal
Transparent real-time ticket tracking, resolution history, and user onboarding controls.
Friction Audit Onboarding
Comprehensive initial review of your IT environment to eliminate hidden bottlenecks upfront.
Monthly Utilisation Reports
Clear executive reporting on ticket response times, system health, and patch status.
A Real 90-Day Guarantee
If you're not satisfied in the first 90 days, walk away with no penalty and no offboarding fee.
Compare Base Tier Features
Compare what is included across Essential, Full Managed, and Co-Managed IT base plans.
| Feature | Essential ($69/mo) | Full Managed ($125/mo) | Co-Managed (Scoped) |
|---|---|---|---|
| Help Desk Hours | Business Hours (8am–6pm) | Unlimited 24/7 On-Call | Escalation & Project Hours |
| System Monitoring & Patching | ✓ Standard RMM | ✓ 24/7 Automated RMM | ✓ Co-Monitored |
| Baseline Endpoint EDR | ✓ Included | ✓ AI-Assisted Included | ✓ Included |
| Microsoft 365 Management | Basic User Support | ✓ Full Administration | ✓ L2/L3 Escalations |
| Essentials Security Review | × | ✓ Included | ✓ Compliance Review |
| Quarterly IT Roadmaps | × | ✓ Included | ✓ Executive Alignment |
Estimate Your Monthly Investment
Configure your base tier, team size, and add-on options to calculate your instant monthly estimate.
Monthly Summary
Estimated Monthly Total
Approx. $23,700 / year
Turn Your Estimate Into a Real Proposal
Submit the configuration from the calculator above and we'll confirm a written, fixed monthly quote within 2 business days.
Configure your estimate above to see a summary here.
ℹ️ The number above is a fixed-plan estimate based on standard environments. To guarantee it's 100% accurate for your business, we confirm every quote with a quick, no-obligation environment audit before anything is locked in writing — so there are never any surprises on either side.
Why Fixed Monthly Pricing?
Aligning incentives between your business success and our technical operations.
No Surprise Hourly Invoices
Fixed per-user pricing means your IT budget is completely predictable month after month.
Aligned Incentives
We profit when your systems run smoothly without tickets, not when things break down.
Scales With Your Growth
Easily add or remove user seats as your staffing requirements fluctuate over time.
Frequently Asked Questions
Clear answers about base plans, add-ons, scoping, and contract guarantees.
1. Do you actually publish real pricing, or is this just a starting figure?
Essential support starts from $69/user/month and Full Managed starts from $125/user/month — which includes the endpoint protection and monitoring (EDR/RMM) we require as a baseline for every client — not an add-on you find out about later.
2. Is your support really available 24/7?
Your systems are monitored 24/7. Business-hours support is staffed directly; after-hours, you're reaching a real on-call engineer for urgent issues — not a staffed overnight desk.
3. What happens if we're not happy in the first few months?
You can exit with no penalty and no offboarding cost within the first 90 days. We'd rather earn a long-term client than lock someone into a contract that isn't working for them.
4. We already have in-house IT — do we need to outsource everything?
No — Co-Managed support augments your existing team with escalation, specialist project work, and extra coverage, rather than replacing what you already have.
5. We operate across multiple locations — can you support all of them?
Yes — one team, one point of contact, across every site your business operates from, rather than a different experience location to location.
6. What's actually included in your cybersecurity coverage?
Every client gets endpoint protection with AI-assisted, continuously monitored threat detection as standard. Higher tiers (Secure Standard/Advanced/Complete) are available depending on your risk profile.
7. Why does Co-Managed not show a set price, when the other tiers do?
Essential ($69) and Full Managed ($125) are standard packages built for a typical cloud-first environment. Co-Managed varies based on your internal team's workload, site count, and compliance needs — so we commit to a real fixed monthly number in writing within 2 business days of a quick discovery call.
8. What's the first step if we want to switch providers?
A Friction Audit — a straightforward look at your current setup, with no obligation, so you know exactly what a move to Range would actually involve before you commit.
9. What if we have servers or more than one office?
The rates above assume a standard cloud-first setup. If you're running on-premises servers or operating across multiple physical sites, those add complexity that a flat per-user rate can't fairly reflect — so we scope those separately to give you an accurate number.
10. Do Cyber and Backup cost extra on top of my Managed plan?
Yes — Cyber and Backup are priced and tiered separately from your base Managed plan, so you only pay for the protection level that actually fits your risk and your data.
Get Your Fixed Monthly IT Proposal
Speak with a senior Range IT engineer today to confirm your tier and receive a written, fixed monthly quote in 2 business days.