Small Business IT Support That Doesn't Cost a Fortune
Managed IT services for small businesses, from $69 per user per month. Local engineers, protection and monitoring included, and a 90-day exit if we are not the right fit.
Prefer to talk? Call 02 4944 1111.
What a small business actually needs from IT
You don't need an enterprise toolkit. You need things to work, a number you can budget, and someone to call.
One flat fee per user
No hourly surprises. You know the monthly number before you sign, and endpoint protection and monitoring are included, not bolted on.
A help desk that knows your setup
Log a ticket or call, and speak to an engineer who already knows your business, not whoever picks up next.
Protection sized for a small team
Continuously monitored endpoint protection as standard, plus Essential Eight guidance when you need to show customers or insurers you take security seriously.
Backups you can actually restore
Automated, immutable backups and a recovery plan, so a ransomware attack or a failed laptop is an inconvenience, not the end of the business.
How we work
Every engagement starts the same way: find the friction, then turn it into traction — across your IT, your information, and your systems, not just one at a time.
Friction Audit
We start by finding out exactly where information, IT, or workflow is costing you time, money, or risk — across the whole business, not just the department that called us.
Unify
We connect what you've already got — your network, your cloud, your software, whether that's M-Files or something else entirely — instead of replacing it, so your systems behave like one.
Secure
Access control, compliance, and cybersecurity get built in from day one, not bolted on once something's gone wrong.
Automate
Where repetitive work can be safely handed to a system, we build it — with a person still accountable for what it does.
Traction Check
We check back in on purpose. Ongoing, proactive review, so the friction we removed doesn't quietly creep back in.
Most IT and information management providers design everything up front, hand you a finished system, and move on to the next client. We find the friction first, fix the highest-cost points, and keep checking — so the system gets better the longer we're involved, not just on the day it ships.
Real prices, not a quote request
Simple per-user, per-month billing. Optional cyber and backup add-ons are layered on top.
Remote monitoring, baseline endpoint protection, business-hours help desk.
24/7 monitoring, on-call after-hours response, backups & DR planning.
Work alongside your existing IT person with escalation and project support.
Small business IT questions, answered
What does managed IT cost for a small business?
Essential support starts from $69 per user per month and includes remote monitoring, baseline endpoint protection and a business-hours help desk. Full Managed is $125 per user per month and adds 24/7 monitoring, on-call after-hours response, and backup and disaster recovery planning. Co-Managed is scoped to your setup. Full detail is on our IT pricing page.
We only have a handful of staff. Is managed IT worth it?
Usually, yes. A small team feels every outage, and one person is often quietly acting as the office IT department. A flat per-user fee replaces surprise invoices, and every user gets the same endpoint protection and monitoring as a larger business.
Do you support small businesses outside Newcastle?
Yes. We are based in West Wallsend and look after businesses across Newcastle, Lake Macquarie, Maitland, Cessnock, the Hunter Valley, the Central Coast and Sydney. Most support is delivered remotely, with on-site visits when hardware or networks need hands on.
What if we are not happy with the service?
You can exit within the first 90 days with no penalty and no offboarding cost. We would rather earn a long-term client than hold someone to a contract that is not working.
We already have a part-time IT person. Can you work alongside them?
Yes. Our Co-Managed option adds escalation, specialist project work and cover for leave, rather than replacing the person you already trust.
What is the first step?
A free IT assessment (we call it a Friction Audit). We look at where your current setup is costing you time or creating risk, then show you exactly what a move to Range would involve before you commit to anything.
Wondering what a plan should include? Read what managed IT for small business should cover. Based locally? See IT support in Newcastle & the Hunter or all managed IT services.
Let's fix what's actually slowing you down.
IT support, information management, custom software, or your first step into AI and automation — it starts with a conversation with our local engineering team.
Get in touch