IT Support From a Team That's Actually Down the Road
20+ years supporting Hunter and Sydney-region businesses — real local engineers, a structured process instead of a feature list, and pricing you can actually see before you call.
Based in West Wallsend? See our dedicated IT support for Newcastle, Maitland & the Hunter, Sydney IT support, or small business IT support.
Sound familiar?
The reality of working with typical IT providers when there's no transparent process.
You've been quoted a number, but you don't actually know what it covers
Most IT providers won't show you real pricing until after a sales call — you're left comparing vague promises instead of an actual plan.
Support tickets go to whoever picks up, not someone who knows your setup
A different technician every time means re-explaining your environment on every call — no continuity, no one who actually knows how your business runs.
Your current provider only shows up when something breaks
No regular review, no roadmap, no conversation about what's next — just reactive fixes until the next thing goes wrong.
You're not sure what "24/7" actually means with your current provider
Some providers market round-the-clock support that's really an offshore call centre or a vague on-call promise — worth knowing exactly what you're getting before you need it at 11pm on a Saturday.
How we work
Every engagement starts the same way: find the friction, then turn it into traction — across your IT, your information, and your systems, not just one at a time.
Friction Audit
We start by finding out exactly where information, IT, or workflow is costing you time, money, or risk — across the whole business, not just the department that called us.
Unify
We connect what you've already got — your network, your cloud, your software, whether that's M-Files or something else entirely — instead of replacing it, so your systems behave like one.
Secure
Access control, compliance, and cybersecurity get built in from day one, not bolted on once something's gone wrong.
Automate
Where repetitive work can be safely handed to a system, we build it — with a person still accountable for what it does.
Traction Check
We check back in on purpose. Ongoing, proactive review, so the friction we removed doesn't quietly creep back in.
Most IT and information management providers design everything up front, hand you a finished system, and move on to the next client. We find the friction first, fix the highest-cost points, and keep checking — so the system gets better the longer we're involved, not just on the day it ships.
Everything your business needs from an IT partner
Six core areas of coverage, supported by real local engineers and transparent service tiers.
IT Service Desk & Support
Real engineers who know your setup, response times you can count on, and a straightforward way to log a ticket.
Cybersecurity & Compliance
Endpoint protection with AI-assisted 24/7 threat monitoring as standard, plus Essential Eight and compliance support that keeps up with changing standards.
Cloud & Microsoft 365
Migrations, hybrid work setups, and full Microsoft 365 management — from a team that's done this for 20+ years, not a one-off project.
Backup & Disaster Recovery
Automated, immutable backups and a real recovery plan — not just a checkbox that says backups are running.
Multi-Site & Multi-Location Support
One IT partner across every location your business operates from — not a different provider, or a different experience, site to site.
Flexible Support Tiers, Including Co-Managed
From fully outsourced support to augmenting your existing in-house team with escalation and specialist project work — see real pricing.
What actually makes us different
Five reasons Hunter and Sydney businesses trust Range with their IT infrastructure.
Real Local Engineers, Not a Call Centre
Newcastle and Sydney-based engineers who work on your account specifically — not a rotating queue, not an overseas call centre.
20+ Years, One Structured Process
Established in the Hunter and Sydney regions for 20+ years, running the same Friction Audit → Unify → Secure → Automate → Traction Check process on every engagement.
Pricing You Can Actually See
Real starting prices, not "inquire for pricing" — Essential support starts from $69/user/month, EDR and RMM included as standard.
Honest About What "24/7" Means
Your systems are monitored 24/7. If something needs a person after hours, you're talking to someone who's actually on call — not routed through an offshore queue.
A Real 90-Day Guarantee
If you're not satisfied in the first 90 days, you can walk away with no penalty and no offboarding cost. We earn your partnership through performance, not restrictive lock-in contracts.
Local Engineering Support Across Greater Newcastle, the Hunter & Sydney
Headquartered in West Wallsend with active engineering coverage spanning Greater Newcastle, the Central Coast M1 corridor, and Greater Sydney — ensuring identical SLAs and local accountability across every location.
Greater Newcastle & Lake Macquarie
Rapid on-site engineering dispatch and hands-on infrastructure support delivered directly from our West Wallsend head office.
Key Areas Covered
Support Highlights
- ✓Fast on-site dispatch across Newcastle & Lake Macquarie
- ✓Local Level 1–3 service desk engineers (no offshore queues)
- ✓Hardware staging, workstation imaging & emergency spare parts
- ✓Direct on-site server and network rack maintenance
Hunter Region & Upper Hunter
Deep technical support tailored for regional commercial, manufacturing, mining supply, and engineering operations.
Key Areas Covered
Support Highlights
- ✓Tailored for industrial, engineering & multi-facility plants
- ✓Secure SD-WAN, multi-site networking & cellular backup links
- ✓Essential Eight cyber maturity audits and compliance protection
- ✓Scheduled regional on-site visits with predictable SLAs
Central Coast Corridor
Connecting regional branch offices and growing businesses along the M1 transport and technology corridor.
Key Areas Covered
Support Highlights
- ✓Dedicated support for businesses bridging Newcastle & Sydney
- ✓Seamless cloud migrations (Microsoft 365, Azure, SharePoint)
- ✓Centralised device management via Microsoft Intune & EDR
- ✓Flexible hybrid workplace setups for office and remote staff
Greater Sydney
Reliable, high-touch support for Sydney headquarters, branch offices, and distributed professional services firms.
Key Areas Covered
Support Highlights
- ✓Unlimited remote service desk for knowledge workers & executive teams
- ✓Scheduled & escalated on-site engineering for corporate headquarters
- ✓Co-Managed IT partnerships augmenting internal enterprise IT teams
- ✓Unified single invoice covering both Sydney and regional operations
Operating Across Multiple Sites in the Corridor?
Whether you have a head office in North Sydney and a depot in Singleton, or multiple clinics across Newcastle, the Central Coast, and Sydney — Range delivers one SLA, one team, and one predictable monthly invoice.
Trusted by Hunter & Sydney Businesses
Here is what operations leaders say about working with Range.
“Phil and his team, especially Jacob, not only actioned all issues immediately as a matter of urgency they worked effortlessly to get all of our troublesome operations back up and running again, keeping us informed and providing genuine support.”
Rachael Garrett
Newcastle Total Pest Control (NTPC)
“We have used Range for many years as our IT provider. Nothing is ever a hassle for them, any problem big or small is dealt with quickly and professionally. They communicate well and keep us updated on any ongoing issues.”
Meagan Hay
Hamilton Day Surgery
“Having worked with Range Information Systems for a number of years, I can confirm that their implementation and support is second to none. If you're looking for a partner who listens to your requirements and tailors a solution, look no further.”
Graeme Easton MCSE
Systems Administrator & Support
MM Group Services Pty Ltd
20+ Years
Supporting Regional Businesses
6 Core Services
Full-Stack IT Coverage
Local Engineers
Not a Call Centre
Real Pricing, Not a Quote Request
Simple per-user, per-month billing for Managed IT, with optional Cyber and Backup add-ons layered on top.
Remote monitoring, baseline endpoint protection, business-hours help desk.
24/7 monitoring, on-call after-hours response, backups & DR planning.
Augment your existing in-house team with escalation and specialist project work.
Everything you need to know about Range IT
Clear answers about pricing, SLAs, contract terms, and transition onboarding.
1. Do you actually publish real pricing, or is this just a starting figure?
Essential support starts from $69/user/month, which includes the endpoint protection and monitoring (EDR/RMM) we require as a baseline for every client — not an add-on you find out about later. Full Managed and Co-Managed pricing depends on your setup; see the full breakdown on our Service Tiers & Pricing page.
2. Is your support really available 24/7?
Your systems are monitored 24/7. Business-hours support is staffed directly; after-hours, you're reaching a real on-call engineer for urgent issues — not a staffed overnight desk. We'd rather tell you exactly what that means than let you assume something bigger.
3. What happens if we're not happy in the first few months?
You can exit with no penalty and no offboarding cost within the first 90 days. We'd rather earn a long-term client than lock someone into a contract that isn't working for them.
4. We already have in-house IT — do we need to outsource everything?
No — Co-Managed support augments your existing team with escalation, specialist project work, and extra coverage, rather than replacing what you already have. See Service Tiers & Pricing for how that works.
5. We operate across multiple sites — can you support all of them?
Yes — one team, one point of contact, across every site your business operates from, rather than a different experience location to location.
6. What's actually included in your cybersecurity coverage?
Every client gets endpoint protection with AI-assisted, continuously monitored threat detection as standard, not an optional extra. Higher tiers of protection are available depending on your risk profile — covered in detail on our Cybersecurity & Compliance page.
7. How is this different from just calling an IT company when something breaks?
We start with a Friction Audit to understand where your IT is actually costing you time or creating risk, then unify, secure, and automate around that — with a scheduled Traction Check to keep reviewing what's working, not just fixing things when they break.
8. What's the first step if we want to switch providers?
A Friction Audit — a straightforward look at your current setup, with no obligation, so you know exactly what a move to Range would actually involve before you commit to anything.
See what a structured, local IT partner actually looks like.
Real pricing, a real process, and a team that's actually down the road — not a call centre and not a quote request that goes nowhere.