One IT Partner, Every Location
Different offices shouldn't mean different experiences, different response times, or a different provider altogether. One Range team, one methodology, one invoice — across every site your business operates from.
Sound Familiar?
The common friction points that plague multi-location operations when IT isn't managed centrally.
Head Office vs Branch Inequality
Your head office gets fast, familiar support while your regional branch offices get whoever is free, explaining the same business context over and over again.
Inconsistent Security Policies
One site follows strict multi-factor and password standards, while another satellite location was configured by a local contractor in a hurry two years ago.
Disconnected Invoicing & Vendors
Managing multiple IT contracts, separate invoices, and different support phone numbers across your offices creates unnecessary management friction.
How Range Delivers Support Across Your Locations
Range combines centralised cloud-first remote management with dedicated local engineering coverage across the Hunter, Central Coast, Sydney, and regional NSW.
Our engineers deliver 95%+ of daily help desk support remotely with zero wait time, backed by scheduled on-site engineering visits and rapid dispatch whenever physical hardware or network infrastructure requires hands-on attention.
Talk to Us About Your Locations →
What Doesn't Change, No Matter How Many Locations You Have
Four operational pillars that guarantee absolute consistency across all your business offices.
One Invoice, One Point of Contact
No separate contracts or billing per location. One relationship, one bill, one dedicated account manager who actually knows your whole business.
One Methodology Everywhere
Every location gets the same Friction Audit → Unify → Secure → Automate → Traction Check process — not a standard head-office setup and an improvised version everywhere else.
Location-Agnostic Monitoring & Security
RMM monitoring, EDR threat protection, and automated cloud backups run at device-level — ensuring identical 24/7 security regardless of where a staff member is sitting.
Unified SLA Commitments
Response commitments don't quietly degrade for your satellite office just because it has fewer staff members than head office.
Bigger Isn't the Same as Better Coverage
Some multi-site IT providers cover ground by operating distant call centres — which isn't the same as understanding a Hunter or Sydney business specifically. Range has been embedded in the local region for 20+ years, delivering genuine local engineering depth right where your operations actually run.
Real Pricing, Even Across Multiple Sites
Multi-site doesn't mean "contact us for a black-box quote." Range's pricing model is built per-user and per-device — so a multi-site quote is just those same real numbers, added up across every location, plus any on-premise servers scoped transparently in writing.
Local Engineering Support Across Greater Newcastle, the Hunter & Sydney
Headquartered in West Wallsend with active engineering coverage spanning Greater Newcastle, the Central Coast M1 corridor, and Greater Sydney — ensuring identical SLAs and local accountability across every location.
Greater Newcastle & Lake Macquarie
Rapid on-site engineering dispatch and hands-on infrastructure support delivered directly from our West Wallsend head office.
Key Areas Covered
Support Highlights
- ✓Fast on-site dispatch across Newcastle & Lake Macquarie
- ✓Local Level 1–3 service desk engineers (no offshore queues)
- ✓Hardware staging, workstation imaging & emergency spare parts
- ✓Direct on-site server and network rack maintenance
Hunter Region & Upper Hunter
Deep technical support tailored for regional commercial, manufacturing, mining supply, and engineering operations.
Key Areas Covered
Support Highlights
- ✓Tailored for industrial, engineering & multi-facility plants
- ✓Secure SD-WAN, multi-site networking & cellular backup links
- ✓Essential Eight cyber maturity audits and compliance protection
- ✓Scheduled regional on-site visits with predictable SLAs
Central Coast Corridor
Connecting regional branch offices and growing businesses along the M1 transport and technology corridor.
Key Areas Covered
Support Highlights
- ✓Dedicated support for businesses bridging Newcastle & Sydney
- ✓Seamless cloud migrations (Microsoft 365, Azure, SharePoint)
- ✓Centralised device management via Microsoft Intune & EDR
- ✓Flexible hybrid workplace setups for office and remote staff
Greater Sydney
Reliable, high-touch support for Sydney headquarters, branch offices, and distributed professional services firms.
Key Areas Covered
Support Highlights
- ✓Unlimited remote service desk for knowledge workers & executive teams
- ✓Scheduled & escalated on-site engineering for corporate headquarters
- ✓Co-Managed IT partnerships augmenting internal enterprise IT teams
- ✓Unified single invoice covering both Sydney and regional operations
Operating Across Multiple Sites in the Corridor?
Whether you have a head office in North Sydney and a depot in Singleton, or multiple clinics across Newcastle, the Central Coast, and Sydney — Range delivers one SLA, one team, and one predictable monthly invoice.
Frequently Asked Questions
Clear answers about multi-location support delivery, contracts, and SLAs.
1. Do all our locations need to be on the same support tier?
No — some multi-site clients run Full Managed at head office and Essential at smaller satellite locations, or vary by what each site actually needs. Your quote reflects your real setup.
2. How do you handle a location that needs on-site help?
Our engineering team provides centralised remote support backed by scheduled on-site engineering visits and rapid dispatch across Newcastle, Sydney, and regional NSW locations as required.
3. Can you take over multi-site support mid-contract with another provider?
Yes — this is a common transition, and Range's onboarding process (the Friction Audit step) is specifically designed to map an existing multi-site environment before anything changes.
4. Do all sites get the same security posture?
Yes — monitoring, EDR, and backup tiers apply uniformly across every covered device regardless of location. Security is never weaker at your smaller offices.
5. How is multi-site pricing calculated?
The same real per-user and per-device rates as Service Tiers & Pricing, summed across every location, with on-premises servers or multi-site network links scoped in your written proposal.
Let's fix what's actually slowing you down.
IT support, information management, custom software, or your first step into AI and automation — it starts with a conversation with our local engineering team.
Get in touch